Frequently Asked Questions
How soon will my order arrive?
This will vary, depending on where you live.
UK – normally within 2-3 working days
Europe – normally 5 to 7 working days
Worldwide – normally 7 to 9 working days
What are the shipping rates?
Shipping rates vary and will be confirmed on the checkout page (NB. You’ll need to have something in your cart first). Enter your country in the Country/Region drop down list and the shipping rate will automatically appear in the order details lower down on the page.
If your country does not appear in the drop down list, then please get in touch and we will see if we can arrange a special delivery. Obviously we are not able to deliver to every country in the world.
For quick reference, the following rates apply:
£3.95 for the UK
£6.95 for Europe and Russia
£8.50 for the USA, Canada and Australia
£8.50 for other countries
Will I need to pay local tax or duties on my order?
If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility. Please contact your local customs office for further information before placing your order.
I don’t like the print I have received – what should I do?
If you return the item back to us within 28 days we will give you the choice of a refund or an exchange for a suitable alternative. As all our prints are made to order we do not cover the return postage cost – that will be your responsibility.
The art print I have received is faulty – can I get a replacement?
All prints are carefully inspected before being packaged and shipped. Occasionally an irregular print might slip through the net – if so, we will be happy to replace it and you won’t be charged any shipping fees. NB. please bear in mind that many of our art prints are vintage style and some perceived imperfections in the design are a feature of the vintage effect texture layer.
What are the print dimensions?
A4: 210mm x 297mm
A3: 297mm x 420mm
A2: 420mm x 594mm
A1: 594mm x 841mm
What size are the print borders?
We produce our prints with a white border to allow for framing. Typically on an A1 or A2 print the border will be 30mm on each side, and on a A3 print 21mm. On an A4 print the border will be 17mm wide on the long side and 13mm on the short side. However, that being said, some designs have an irregular aspect ratio and may have different width and height margins.